Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jun 7, 2021

Include "Called Number--User Direct Line" variable in Call Handling Template Menu

When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number.
In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line number. It would be nice to also have this feature for templates, with a "User's Direct Line" variable, so you could apply it to as many users as you would like.