Skip to Main Content
Status Already exists
Created by Guest
Created on Jun 7, 2021

Analytics for customer support call

User rates call at end, we use that to measure quality of support given

  • Admin
    Kurt Hoskovec
    Dec 20, 2021

    A post call survey can be done on the RingCentral Contact Center system in a few different ways. Which method is best is influenced by how much information you want to gather, where you want to store the information, and how you plan to retrieve/report on the information. Talk to your Account Executive and your Solutions Engineer about what you want to do and they can help you to determine the best method to use. - Kurt