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Status Already exists
Created by Guest
Created on Jun 8, 2021

Insufficient ring volume in main Ringcentral app

Insufficient ring volume in main Ringcentral app

Incoming voice calls - Sounds

Volume control 100%

Select any sound, the volume is barely audible

Win 10 Pro, Soundblaster sound card

The volume problem applies across all sound options (Monitor speaker, computer speaker)

The volume on the going-out-of-support Phone app was very good. The sound volume is insufficient in the integrated app.

  • Guest
    Jun 10, 2021

    Hello,

    Thank you. I spoke with support. They said I should post this issue here. The linked article has nothing to do with the issue I am describing.

  • Rylie Perrault
    Jun 10, 2021

    Hello!

    This seems like a support question. Here is an article that may help:
    https://ideas.ringcentral.com/ideas/CUSTCOM-I-2392

    If you need further help, please reach out to support here!
    https://support.ringcentral.com/contact-support.html