Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Block All Recordings By Extension Number

There should be a configuration switch available for every extension to block ALL recordings associated with that extension - Inbound/Outbound INTERNAL calls and Inbound/Outbound EXTERNAL calls.

  • Guest
  • Jun 10 2021
  • Already exists
  • Attach files
  • Guest commented
    4 Aug 12:12pm

    The problem is while my extension is set to NOT record any calls (see attached screenshot), if I call an internal extension that is set to record incoming calls a recording is made (see second screenshot). Can this issue be overcome?

  • Admin
    Rylie Perrault commented
    22 Jul 06:10pm

    Hi, thanks for coming to the Ideas Portal!

    This feature currently exists, please visit this article for support: Enable or Disable Automatic Call Recording

    If this does not address your idea, please let me know!