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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jun 10, 2021

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls from our calling queue instantly if another member was busy.