RELATED IDEAS
Ability to turn off call quality survey for agents.
Some agents are annoyed by the call quality survey after each call.
Having the ability for them to disabled it would be nice.
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ADMIN RESPONSESep 27, 2022
Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
Yes please, this is a complete annoyance and totally unnecessary.
Turn it off, please. It is starting to become a daily irritant for many users.
Good grief, if it was every 20th call or so, that's one thing. Every other call...give it a rest please. Personally, I don't think it's to monitor call quality - read the disclaimer, you're allowing them to review your logs for who knows what other than what they say. If it truly was for quality, there would be a 'report issue' button that you could click when you actually have an issue, not harass you every other call
Agreed. There's enough telemetry in the dashboard to know when call quality was poor and even which end of the call it came from. Wasting time between calls for a useless survey is just that, a waste of my agents time.
YES please turn that off or let us turn it off.