Skip to Main Content
Status Under review
Created by Rob Shelby
Created on Jun 11, 2021

Ability to turn off call quality survey for agents.

Some agents are annoyed by the call quality survey after each call.

Having the ability for them to disabled it would be nice.

    Sep 27, 2022

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  • William Foote
    Aug 12, 2022

    Yes please, this is a complete annoyance and totally unnecessary.

  • Joel Kline
    Jul 25, 2022

    Turn it off, please. It is starting to become a daily irritant for many users.

  • Pete Long
    Jun 28, 2022

    Good grief, if it was every 20th call or so, that's one thing. Every other call...give it a rest please. Personally, I don't think it's to monitor call quality - read the disclaimer, you're allowing them to review your logs for who knows what other than what they say. If it truly was for quality, there would be a 'report issue' button that you could click when you actually have an issue, not harass you every other call

  • Mason Cooper
    May 10, 2022

    Agreed. There's enough telemetry in the dashboard to know when call quality was poor and even which end of the call it came from. Wasting time between calls for a useless survey is just that, a waste of my agents time.

  • Jason LaVanture
    Apr 3, 2022

    YES please turn that off or let us turn it off.


Remove Phone Survey

How do I turn off the survey after a phone call? we're using the app version Version: Web, Windows When we finish a phone call a survey pops up how do we turn the call quality survey off?? we dont like it we all want it...
Jason LaVanture about 2 years ago in RingCentral Video 1 Under review