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Status Future consideration
Categories RingCentral Phone
Created by Jorge Urbieta
Created on Oct 16, 2020

Separate Hold Music from Call Flip

Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office while on the phone. This transition is so fast and smooth that hold music is not needed. It can also cause confusion to others on a call when they hear hold music when not expecting it. I request there be a setting to disable just the call flip hold music and not all hold music.

Product Line RingCentral Phone
  • David Eaton
    Aug 31, 2021

    Agreed on this 100%. The point of Call Flip should be for a call to roll seamlessly to a mobile or other device without anyone knowing, otherwise you might as well just use the Transfer option. There does not appear to be a difference with the current working designed between Call Transfer as opposed to Call Flip. -- disappointing