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Status Future consideration
Created by Christine Cullen
Created on Oct 18, 2020

Ability to have hold music start at different intervals, or the ability to have multiple hold music that will be selected randomly

We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play first - it the option to put a few different files of hold music in and they will all play randomly. This will allow for us to have multiple topics of hold music being listened to from our customers

Product Line RingCentral App

Regarding “Music on Hold” or “Message on hold” repeating itself

Our “Music on Hold” (the advertising message or music that callers hear while on hold) runs about 6 minutes in length. With your system the message will “rewind” to the very beginning each time the client goes on hold rather fall to a random locat...
Kyle Power almost 3 years ago in RingCentral Phone 0 Future consideration