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For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.
However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work.
Intercom is a pain if we need to maintain a list of extensions. Let's let the tech do the hard work for us.
i find this ridiculous a company like ring central does not have this feature. in Mitel MiCloud they make this very easy to setup - they have it so if user presence button is pressed and if user is not connected to a call then it intercoms -- if user is connected to a call then it rings them. simple as that. im about to cancel ring central just for not having a simple feature like this