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Status Implemented
Created by Eric Crist
Created on Jun 16, 2021

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges.

The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

  • Kenny Lee
    Feb 16, 2024

    Thank you for your feedback! Your voice is heard, and we have improved our RingCentral Mac App to address this inconvenience.

    Starting 23.3.30 (Sep 2023), the RingCentral Mac app can determine if a user has local admin permission, and it will display the popup only if the user has local admin permission to upgrade the app.

    Please don't hesitate to reach out if you have questions or feedback on this new change.

  • Russell Mays
    Nov 7, 2023

    Agreed. We're a new RingCentral customer with all users with standard permissions. They don't use the RingCentral app on their Mac desktops due to this ongoing problem. Allowing us to download/install the RingCentral app for Mac (non-autoupdate version) would be fantastic! User opinion on RingCentral is damaged because of this problem.

  • Phone System
    Aug 1, 2023

    If the RingCentral app was available in the MacApp store this would solve the uodate problem for us.

    We use Apple Business Essetials and auto-update the Mac App store applications. Non-store apps like RC required additional management.

    Having the RC in the App Store would also allow it to be loaded as part of the (not quite) zero-touch deployment process. Would even accept fewer features version to get a centralized deplyment option.

  • Aaron Macomber
    May 26, 2023

    Two years later and still no movement on this. Disappointing to say the least.

  • Diego Boff
    Oct 12, 2022

    Hi team - your support / community teams are able to hand versions with the update disabled upon request, so looks like you already have the capacity to publish those.

    Why not make it easier for IT admins who need to manage updates on behalf of users?

    • We have more than 2k employees with standard permissions and most of them don't use RingCentral because of the annoyance of being constantly prompted to install a new helper tool.

    • That ultimately results in bad PR for RingCentral among the teams who use the tool most (Sales and CS) - there is a churn risk if we don't get these teams able to work having standard perms on their laptops.

  • David Barta
    Oct 5, 2022

    PLEASE RingCentral!! This should be an option by default, I cannot believe we have to vote for this to be a thing.