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Status Under review
Created by Hannah Tieu
Created on Jun 17, 2021

Transfer and Add feature in HUD on RC app

On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call.


However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type in the user's name to search.


Instead, there should be a Transfer and Add button option within the phone icon when you hover over the users in your HUD list. This will make it more convenient.

1 MERGED

Transfer Call Using HUD On RC App

Merged
But if I receive a call and I cannot take the call, I want to be able to forward to someone and it gives me options and I click on a name. I can seen in the HUD the calls doesn't get connected to the person I have transferred the call to, it appea...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review