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Status Implemented
Created by Guest
Created on Oct 19, 2020

Selection for last work month report

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.

Product Line RingCentral Analytics
  • Admin
    Pratibha Pandit
    Feb 23, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with the ability to set your workdays, this will allow you to exclude weekends. This new product also features the ability to set granular times and filter data by business and after hours.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team

  • Bob Cross
    Dec 8, 2020

    Adding another vote for this change. In addition to Last Work Month, we'd like to be able to run report for any period of time (ie. greater than last month) and be able to eliminate weekends.