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Status Under review
Categories RingCentral Admin Portal
Created by Jared Parker
Created on Jun 17, 2021

RELATED IDEAS

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the password for that user, then view messages. That solution causes headache for the admin and user.

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1 MERGED

Can we have the ability to add/remove messages/fax/workspace/apps

Merged
The Admin section is reasonable and gives good ability to manipulate the desktop and mobile app for users. There are still sections that need to be either added or removed for different sections of businesses. We are a legal company and we also us...
Gary Blease about 1 year ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Access the messages of the other users via admin portal

Merged
When customer is on leave or resigned . We need to access the messages of that user
Guest over 1 year ago in RingCentral Admin Portal 0 Under review
4 MERGED

Admins able to view logs for all users

Merged
Admins should be able to view the call, text, and fax logs for all of their views and see what is outgoing.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review
1 MERGED

Delete chat history as as super admin

Merged
When users transition out of the company but the extension is going to be used for another user, the chat history is unable to be deleted. The new employee can see all of the chat history. this is problematic.
Peter Good over 1 year ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

check SMS usage via Admin Portal

Merged
check SMS usage via Admin Portal
Guest over 2 years ago in RingCentral Analytics 0 Under review
5 MERGED

Access to SMS of other users/accounts in the admin portal of RingCentral

Merged
User in the RC account will have access to SMS of other users/accounts in the admin portal
Guest over 2 years ago in RingCentral Admin Portal 0 Under review
1 MERGED

Admin access to text/sms messages

Merged
As an admin I would love the ability to screen my teams text/sms messages
Guest over 1 year ago in RingCentral Admin Portal 0 Under review
8 MERGED

Sync text messages across users or allow for SuperAdmin to oversee texts sent

Merged
Super admins should be able to have access to see the texts other users have sent. For example, we can already listen to voicemails from other users, but we cannot see texts and faxes sent by users. This is problematic because it does not allow fo...
Harut Davtyan over 1 year ago in RingCentral Web/Desktop App 1 Under review
2 MERGED

Admin Access to SMS

Merged
Administrators need access to easily view SMS messages for their users in the portal.
Cassie Rott about 1 year ago in RingCentral Admin Portal 0 Under review
1 MERGED

All Faxes for All Extensions viewable by an ADMIN

Merged
We would like for administrators to have access to incoming/outgoing faxes, similar to the way have access to incoming/outgoing calls.
Tommy Lentz about 1 year ago in RingCentral Admin Portal 0 Under review