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Status Future consideration
Created by Guest
Created on Oct 19, 2020

Conference/3-way calling Automatic recording

Hi there,

We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training.

But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.

Product Line RingCentral App
  • Virginia Garcia
    Nov 16, 2022

    This would be a huge asset to the platform. We are new to Ring Central and are testing the application for a year to ensure viability to our business moving forward. Our company is affiliated with Blue Cross Blue Shield and it is a requirement that all calls including conference calls are recorded when discussing certain products. This feature would be a must have to continue on the platform.

  • The Fixer
    Jul 12, 2022

    Yes this is an incredible oversight. 3 way calls are not recorded.