Community Ideas

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-279 Enable a true DND presence sync.

Ability to mute incoming computer audio while on a call within the RC Desktop App Merged

When some users are on a current call, an incoming call will ring through the computer audio which interrupts and distracts the user from their current call. The RC Phone Application has a 'Mute other sounds while on a call' feature that would be very welcomed in the RC Desktop Application.

  • Aaron Claybourn
  • Jun 21 2021
  • Under review
  • Brita Rust commented
    21 Jun, 2021 07:21pm

    Yes, this is frustrating to be interrupted by an incoming call. I understand that some users would put the current caller on hold, talk to the new person, and then return to the existing call, but usually we just let the new person go to voicemail and call them back later. So having the popup that there is a new call is fine, but it is annoying to hear the ringing sound, especially since it can make it difficult to hear the current call.