This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1009 Ability to archive or store calls for up to one year.
In this day in age, a phone conversation that needs to have a recording more than 6 months history. If clients have a dispute on what was said, 6 months is not long enough to recall the conversation on what was being discussed. This could be a matter of saving us from a lawsuit and/or credit card charge backs.