prevent users from switching to DND

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• Votes 19
• Merged ideas 5

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2 MERGED

Block agents to set the availability

Merged

The agents are playing with the RC, there should be an option for the admin to block them to make changes in their availability. (DND, Accept/Do not accept queue calls). It will be very useful to hold a control over the agents.

Guest over 2 years ago in RingCentral Mobile App 0 Under review

1 MERGED

Ability to Block/Hide Accept Queue Calls Slider

Merged

Can we add the ability to remove the "accept queue calls" slider? We have users that are sliding the slider to off so calls are not routed to them. This is causing customer experience issues.

Mario Garcia over 1 year ago in RingCentral Web/Desktop App 0 Under review

1 MERGED

Call Queue Member Change Status Visibility on Portal and Analytics

Merged

Account type: RC Office A brief description of the business : not discussed A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting ...

Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

1 MERGED

prevent call queue member status change

Merged

We need a function that prevents an agent from manually changing their status to not accept call queue calls. while having an indicator button to force the status to change helps, it would be easier if we also had the option to prevent them from c...

Guest about 2 years ago in RingCentral Admin Portal 0 Under review

1 MERGED

Ability to turn off receiving queue calls

Merged

We have users turn off their queue calls burdening others with their work load of answering calls. It would be useful to prevent users from removing their own ability to turn off the call queue. We already have the ability to leave/join queue's di...

Daniel Hassell over 2 years ago in RingCentral Phone 0 Under review