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Status Under review
Created by Rodolfo Sasabo
Created on Jun 23, 2021

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND

2 MERGED

Block agents to set the availability

Merged
The agents are playing with the RC, there should be an option for the admin to block them to make changes in their availability. (DND, Accept/Do not accept queue calls). It will be very useful to hold a control over the agents.
Guest over 1 year ago in RingCentral Mobile App 0 Under review
1 MERGED

Ability to Block/Hide Accept Queue Calls Slider

Merged
Can we add the ability to remove the "accept queue calls" slider? We have users that are sliding the slider to off so calls are not routed to them. This is causing customer experience issues.
Mario Garcia 7 months ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Call Queue Member Change Status Visibility on Portal and Analytics

Merged
Account type: RC Office A brief description of the business : not discussed A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review
1 MERGED

Ability to turn off receiving queue calls

Merged
We have users turn off their queue calls burdening others with their work load of answering calls. It would be useful to prevent users from removing their own ability to turn off the call queue. We already have the ability to leave/join queue's di...
Guest over 1 year ago in RingCentral Phone 0 Under review
1 MERGED

prevent call queue member status change

Merged
We need a function that prevents an agent from manually changing their status to not accept call queue calls. while having an indicator button to force the status to change helps, it would be easier if we also had the option to prevent them from c...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review