Skip to Main Content
Status Already exists
Created by Guest
Created on Jun 24, 2021

Review and resolve call blocks applied to extensions

Users block numbers.
I want to review those number blocks and remove them if I deem them to be spurious

Also, under Call logs I can block numbers.
Again, I want to be able to report/ review and remove or remediate those blocks.

  • Rylie Perrault
    Jun 25, 2021

    Hi! Thanks for coming to the ideas portal!

    To see blocked numbers based on user extensions, go to the Admin Portal > Users > User List > Users with Extensions.


    1. Select the User who you would like to review.

    3. Click Blocked Calls tab.

    4. Click Delete next to the number that needs unblocking if you would like to remediate.

    5. Scroll down and click Save.


    To view your blocked numbers, go to Settings > Screening, Greeting & Hold Music.

    Full info is in this article:
    https://support.ringcentral.com/article/Unblock-Numbers-on-the-RingCentral-Online-Account.html