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Status Future consideration
Created by Travis McCarthy
Created on Jun 24, 2021

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.

  • Ian Callard
    Jan 12, 2022

    This definitely would help standardise the set up process for a new user.

    With multiple staff creating users, getting the set up applied correctly / consistently is important


Add users to multiple call queues at the same time

We have about 30 call queues and we will soon have more. At the moment, we are adding one user to each queue, is there some option to add one user to several queues at once?
Guest about 3 years ago in RingCentral Phone 1 Future consideration