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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Jun 28, 2021

Mark text messages, voicemails, missed call notifications as unread

I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.

  • Texting Application
    Aug 3, 2022

    This feature would be a great tool to allow other members to view unread texts and avoid important messages that could negatively impact operations. Thank you

  • Julie-Monique Flores 118
    Aug 3, 2022

    This would benefit my team tremendously! It's a basic feature any texting/calling platform should have. Thanks!

  • Texting Application
    Aug 3, 2022

    This would be extremely helpful to our team as we all share the same number and many txt are opened and the msgs are not relayed.

  • Cindhy Soto
    Aug 3, 2022

    Hello RC team, my team could benefit from this feature. We would really appreciate this option.

  • Faxer Fax
    May 14, 2022

    this is very important. Please get this done to mark unread for desktop

  • SOCAH Center
    Feb 25, 2022

    This is definitely needed. We have more than one person working in a department and sometimes the text are for the other person. So being able to make it back unread would make this system work superb. This is already an option on under the fax where we can make it unread. Please do the same thing for text messages.

  • Guest
    Sep 3, 2021

    Good merge. Thank you.

  • Guest
    Sep 3, 2021

    In our small organization, we have several people, all remote, covering incoming texts on shifts throughout the day. We need to be able to mark a message as unread, if it was meant for a colleague. Risk Central understands the value of this feature: they have it in the iPhone app. But they don't have it in the desktop or Android versions. Please vote this one up!

1 MERGED

Mark as unread from the desktop app

Merged
We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others...
victor Ciuricov 3 months ago in RingCentral Web/Desktop App 0 Implemented
3 MERGED

Desktop app marking SMS message as unread

Merged
When working on the desktop app and texting with clients it is imperative to be able to mark a message as unread so you can go back and remember to deal with it if sidetracked. Seems like a no-brainer that this would be a standard feature as it is...
Orange Theory Fitness 7 months ago in RingCentral Web/Desktop App 0 Implemented
1 MERGED

Ability to mark text messages unread

Merged
Ability to mark text messages unread or not have it automatically mark as read when clicking on the text button
Cortney Hochderffer 8 months ago in RingCentral Web/Desktop App 0 Implemented
1 MERGED

Mark it unread

Merged
If 2 or more people are reading the same texts or responding to the same email, it would so much better to have the availability to mark individual texts or VM's as unread
Long Island Swim 7 months ago in RingCentral Web/Desktop App 0 Implemented
1 MERGED

Add UNREAD option to Web/Desktop App

Merged
We have multiple computers linked to one text/fax/voicemail number so that nothing gets missed. We NEED an option to “Unread” something so that if another employee accidentally clicks on something that is not intended for them, it does not get mis...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Implemented
2 MERGED

Add "mark text as unread" option in RC phone - desktop app

Merged
I want to refer back to texts without forgetting about them, but cannot mark them as unread on the desktop app, only on the mobile app, so I have to jump back and forth to do this and it's quite frankly annoying.
Phil Dimotsis 10 months ago in RingCentral Phone 0 Implemented
1 MERGED

"Mark as unread" on desktop

Merged
With a hard press on mobile you can mark a text as unread, however, this feature is missing on desktop. This feature would be helpful when you have multiple people managing an office line. Since this feature is already available on mobile it shoul...
Guest 12 months ago in RingCentral Web/Desktop App 0 Implemented
1 MERGED

Mark a Text as Unread or Flag it

Merged
It would be helpful if there is a way to go back in and mark a text message as unread? Or possibly flag it with a color code so that we can more easily track and monitor some messages we need?
Sasha Hardy 9 months ago in RingCentral Web/Desktop App 0 Implemented
2 MERGED

Enable user to mark a text or email as unread on desktop app

Merged
On a desktop it would be helpful to be able to mark a text or voicemail as unread. This would allow the user to come back to it later and not miss it. It is currently possible on the phone app but not on the computer.
Guest over 1 year ago in RingCentral Phone 1 Implemented
1 MERGED

Mark as Unread

Merged
As a part of remaining organized I mark items as unread if i need to revisit them. I would like to mark my texts as unread.
Charles Marshall 3 months ago in RingCentral Admin Portal 0 Implemented
9 MERGED

unread text/call status needs to update on all platforms

Merged
I use RingCentral phone on my mobile and on my desktop. It is surprising and very frustrating that the apps do not communicate w/ each other wrt to the unread message status icon. For example, say I receive a text message, and I view it on my phon...
Peter Wagner over 1 year ago in RingCentral Phone 0 Implemented
2 MERGED

Mark messages unread on Desktop/PC App

Merged
Capability is available in mobile app, why not the PC? It's very helpful to be able to enjoy the same feature across all versions of the app.
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Implemented
3 MERGED

Mark texts so texts you need to come back to can be found easily and not "lost".

Merged
Similar to "pinning" the message like Apple can, or marking it unread so you can come back to it later. I understand you can mark a text unread in the phone app, but can't on the desktop version (why?)
Guest about 1 year ago in RingCentral Web/Desktop App 0 Implemented
6 MERGED

Ability to mark SMS unread

Merged
Would like to see your desktop apps add the ability to mark incoming SMS unread- so they can be correctly responded to later if/as needed.
_ EmethGym about 2 years ago in RingCentral Web/Desktop App 1 Implemented