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Status Under review
Created by Nicole Foxworth
Created on Jun 29, 2021

Remove Message Tab Completely for Specific Users

Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.

  • Admin
    Becky Hensley
    Oct 29, 2021

    Although not a permanent fix, we have implemented the Customizable tabs in the Desktop app.
    You can learn more about this feature here: https://support.ringcentral.com/mvp/get-started/desktop-web/customizing-tabs-ringcentral-app-desktop-web.html

  • Josh Berman
    Sep 27, 2021

    Have you tried asking support to enable the role setting called "Message Tab Shown in Main Navigation"? This allows you to set this preference by role/user.