Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would like to see this changed in the future because of the issues with our ringtones. If we have issues again with our ringtones and we do not have our business name on the caller ID it can look like a personal call or a robo call.