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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jun 29, 2021

Caller ID should include our business name

Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would like to see this changed in the future because of the issues with our ringtones. If we have issues again with our ringtones and we do not have our business name on the caller ID it can look like a personal call or a robo call.

  • Rylie Perrault
    Jul 1, 2021

    Hi, thanks for coming to the Ideas Portal!

    To set up company outbound caller name (CNAM), follow the steps in this article.

    If this doesn't answer your question, please provide more details in the comments, or email us at, we'd be happy to help!