Community Ideas

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Caller ID should include our business name

Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would like to see this changed in the future because of the issues with our ringtones. If we have issues again with our ringtones and we do not have our business name on the caller ID it can look like a personal call or a robo call.

  • Guest
  • Jun 29 2021
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  • Rylie Perrault commented
    1 Jul 03:44pm

    Hi, thanks for coming to the Ideas Portal!

    To set up company outbound caller name (CNAM), follow the steps in this article.
    https://support.ringcentral.com/article/Editing-Company-Caller-ID-CNAM.html

    If this doesn't answer your question, please provide more details in the comments, or email us at community.support@ringcentral.com, we'd be happy to help!