RELATED IDEAS
Background noise cancellation
It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your datacenter backend, particularly since ring-out doesn't use your software on the client.
Zoom, Microsoft Teams, and Google Meet both offer noise cancellation for meetings, using AI in their datacenters.
| Product Line | RingCentral Phone |
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ADMIN RESPONSEJun 21, 2023
Hello everyone, this is now available on Desktop and Mobile!
Please ensure you are on the latest version of the app. Learn more about the setting here.
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Add the option to disable automatic adjustment of microphone
Within the older version of the RC phone app, you were able to toggle off the 'Automatically adjust microphone'. This feature is missing from the newer glip application which causes issues with some headset's where it sets the sensitivity so high ...
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Implemented
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Sometimes the noise cancellation makes the sound double or like you are under water.
Hi there. I saw on https://www.ringcentral.com/us/en/blog/reduce-background-noise/ that "Noise reduction in calling on desktop will launch by Q4 2022 in open beta." Did that happen and if not do you know when it will come out? We're keen to get that asap. Thanks!
Learning new things every day, thanks for the information Jacob! Glad you got it figured out.
Hi Jessica, I just figured it out. That "Background noise reduction (Beta)" doesn't show by default. I had to in the app Settings to Resource Center -> Suggested for you -> Background noise reduction -> Turn it on. And then that setting you mentioned appears. Thanks!
Hi Jacob, please make sure you're on the latest version of the app-- 22.3.21. Just tested myself and it should be listed under Settings - Phone- General - Background noise reduction (Beta)
Hi Jessica, That's great news! How do we enable the feature in the iPhone app? I don't see a setting for it under Settings -> Phone -> General as it shows in the blog screenshot.
Learn more about all background noice cancellation options we have available now: https://www.ringcentral.com/us/en/blog/reduce-background-noise/
This feature is currently available on mobile for phone, mobile and desktop for video meetings.
Adding a request for Noise Reduction/Cancellation via RC Desktop App. Noise Reduction is currently available via mobile app, but not desktop.