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Status Planned
Categories RingCentral Phone
Created by Jacob Gur
Created on Oct 21, 2020

Background noise cancellation

It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your datacenter backend, particularly since ring-out doesn't use your software on the client.

Zoom, Microsoft Teams, and Google Meet both offer noise cancellation for meetings, using AI in their datacenters.

Product Line RingCentral Phone
  • Hattie Spurrell
    Jan 17, 2023

    Hi there. I saw on https://www.ringcentral.com/us/en/blog/reduce-background-noise/ that "Noise reduction in calling on desktop will launch by Q4 2022 in open beta." Did that happen and if not do you know when it will come out? We're keen to get that asap. Thanks!

  • Admin
    Jessica Hernandez
    Sep 16, 2022

    Learning new things every day, thanks for the information Jacob! Glad you got it figured out.

  • Jacob Gur
    Sep 16, 2022

    Hi Jessica, I just figured it out. That "Background noise reduction (Beta)" doesn't show by default. I had to in the app Settings to Resource Center -> Suggested for you -> Background noise reduction -> Turn it on. And then that setting you mentioned appears. Thanks!

  • Admin
    Jessica Hernandez
    Sep 16, 2022

    Hi Jacob, please make sure you're on the latest version of the app-- 22.3.21. Just tested myself and it should be listed under Settings - Phone- General - Background noise reduction (Beta)

  • Jacob Gur
    Sep 16, 2022

    Hi Jessica, That's great news! How do we enable the feature in the iPhone app? I don't see a setting for it under Settings -> Phone -> General as it shows in the blog screenshot.

  • Admin
    Jessica Hernandez
    Sep 16, 2022

    Learn more about all background noice cancellation options we have available now: https://www.ringcentral.com/us/en/blog/reduce-background-noise/

    This feature is currently available on mobile for phone, mobile and desktop for video meetings.

  • April Martinez
    Sep 13, 2022

    Adding a request for Noise Reduction/Cancellation via RC Desktop App. Noise Reduction is currently available via mobile app, but not desktop.

2 MERGED

Add the option to disable automatic adjustment of microphone

Merged
Within the older version of the RC phone app, you were able to toggle off the 'Automatically adjust microphone'. This feature is missing from the newer glip application which causes issues with some headset's where it sets the sensitivity so high ...
Josh Jeffries 9 months ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Noise cancellation for phone

Merged
You should add a feature to cancel any background noise. It annoys our customers to hear noises bc it interrupts our conversation over the phone.
Guest over 1 year ago in RingCentral Phone 0 Planned
4 MERGED

Noise cancellation for Ringcentral windows application

Merged
Within RC meetings, you can set a level to suppress background noise. Can a similar feature be added for the phone part of the application?
Rakesh . about 1 year ago in RingCentral Web/Desktop App 1 Planned
3 MERGED

Noise cancelation for Phone Calls

Merged
It would be great if there is a feature on the RingCentral Application for noise cancellation on the phone calls settings not only for the RingCentral Video
Rose Noces 5 months ago in RingCentral Phone 0 Planned