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Status Under review
Categories RingCentral Video
Created by Guest
Created on Jun 29, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1303 Enhance the "Join from your browser" feature.

Join Meeting via web browser on mobile device Merged

An advertised benefit of using RingCentral Video is the ability to join meetings via web browser without downloading an app. Many meeting participants use mobile devices rather than a computer (desktop, laptop, notebook) to join a meeting. As it stands, using a computer, a participant can join via web browser only using Google Chrome & Chromium Edge 79. However, for RingCentral Video to truly stand out for not having to download an app, it is absolutely necessary for RingCentral to offer mobile phone and tablet users the capability to join meetings via web browser also—at minimum through use of Google Chrome mobile app; although Safari and Firefox need to be included for mobile and desktop use. Having not only desktop, but mobile web browser join a meeting options gives everyone the ability to have less stressed video meetings, this includes internal company team meetings and company to external client meetings. In short, it would beneficial for RingCentral Video to be able to be used for participants joining meetings via web browser using not only desktop but mobile devices also. The browsers that both desktop and mobile should support are Chrome, Safari, and Firefox. (Thank you!)

  • Heidi Huebner
    May 13, 2022

    We are a healthcare facility with an older population that does telemedicine appointments. Forcing patients to download the app to join via cell phone is not desirable

  • Manfred Horsch
    May 11, 2022

    Android and iOS tablets support WebRTC equally without installing an app. This makes attending a meeting even easier and more flexible.

    BigBlueButten supports this for both operating systems.

    It would be a unique selling point to make this available in a business platform.

  • Jey Judkoff
    Dec 22, 2021

    Similar feature request requested from Partner account: TELUS Business Connect
    RC User Id: 1263735024
    Case: 14238288

    Customer request: STEPS TO REPRODUCE: customer sent link to participants, participants click meeting link using their mobile phone, it required to download the RC mobile app before they can join

    DESIRED BEHAVIOR: cx would like the participant to be able to join the meeting using a link even they are using mobile phone, without a download.


Enable participants to join meeting via mobile devices browser

I'm using a Free account thru Macbook laptop using RingCentral software. I realized that I am not able to invite participants to join my meeting via their mobile web browsers when I have forwarded them the link.
Guest over 2 years ago in RingCentral Video 0 Under review

open the meeting directly on the mobile browser

A more user-friendly way to open the meeting directly on the mobile browser of the user. Currently, the user has to select Desktop view of the browser on mobile in order to open the meeting in browser. This is not very convienet as majority users ...
Guest about 2 years ago in RingCentral Video 0 Under review