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It would be really beneficial to be able to run analytics on Glip usage. We are using it to tell if remote workers are online and attending to messages, however there isn't any report that we can run to confirm our observations with data.
It is great that this is being developed - I really need to give GLIP ("message") reports to my boss. He is MOST interested in off-hours (ie 1800-0900 & Sat-Sun) activity.
Is there any way to add a time filter to the date range screen, like there is in the call reporting, so that I can see ONLY off-hours, please?
Hi, thanks for coming to the Ideas Portal! We currently offer a beta version of this type of reports! You can check out the details here: https://support.ringcentral.com/article/Analytics-Portal-Adoption-and-Usage.html