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I've never met anyone that used/wanted a user greeting. The problem with it is it is the first option you hear when going in to record your voicemail greeting and half the time the persone records their VM on their user greeting and then they think there phone is going straight to voicemail.
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To disable user greeting, please follow the steps listed in this article: https://support.ringcentral.com/article/10593-user-templates-modify-screening-greeting-hold-music-settings.html