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Status Under review
Categories RingCentral Phone
Created by Emma Murray
Created on Jul 5, 2021

Call Pickup for Forwarded Calls

Need the ability to pick up calls that are forwarded to other extensions. This would work in the same way that the direct call pick up funcion works, so you can hear another person's call ringing and dial extension to pick up.

Use case is for a Partner/ Director and PA set up. If a Partner gets a call but is in a meeting or on holiday they will have their calls set to forward to their PA. If the PA is on lunch or on another call we need the ability for another secondary PA to be able to pick up the phone call that is being forwarded from the Partner to their PA. Whereas at present the secondary PA can only pick up the first PA's call if it is a direct call.