This idea has been merged into another idea. To comment or vote on this idea, please visit DPW-I-5 Adjust how missed calls are categorized for group calls.
Right now, if you have 2 or more people in a call Queue, and one of those members answers a call coming in to the queue, every other user will see it show up as a MISSED call for themselves, even though it was actually picked up.
This is a big problem.
The other members then assume the client call was missed, and call the client, and the client is then wondering why one hand doesn't seem to know what the other is doing.
A call picked up by any queue member should always show as having been answered (maybe even note the Ext that took the call) in the Call Logs. This would save huge amounts of confusion and problems.