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Status Planned
Categories RingCentral Phone
Created by Paul Dobbs
Created on Jul 6, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit DPW-I-5 Adjust how missed calls are categorized for group calls.

Queue Members see Answered calls as Answered Merged

Right now, if you have 2 or more people in a call Queue, and one of those members answers a call coming in to the queue, every other user will see it show up as a MISSED call for themselves, even though it was actually picked up.

This is a big problem.

The other members then assume the client call was missed, and call the client, and the client is then wondering why one hand doesn't seem to know what the other is doing.

A call picked up by any queue member should always show as having been answered (maybe even note the Ext that took the call) in the Call Logs. This would save huge amounts of confusion and problems.


show when another team member answers a call

We have multiple people who answer our phone lines but we can't see if one person picks up a call, it just shows as a "missed call." This can lead to a lot of confusion and either causes us to call a customer who has already been taken care of, or...
melanie newell over 2 years ago in RingCentral Mobile App 0 Planned