There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that setting on causes the User’s phone to ring when anyone in their Presence list receives a call.
So say I have 50 coworkers in my Presence list so that I can call them or forward them calls without having to look up their extension number. And I’m a Pickup Member for this Call Queue. To get the Pickup feature to work, I have to enable that setting which now causes my phone to ring when any of the 50 coworkers in my Presence list receives a call. That’s obviously ridiculous.