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Status Under review
Categories RingCentral Phone
Created by Paul Dobbs
Created on Jul 9, 2021

Enable Queue Members to delete messages

Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on.

They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box.

The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!

A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to anything else at all.

I as the Admin do not have time to go in every single day and delete queue voicemails for the different teams!