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Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through.
It would therefore be extremely helpful if Admin had access to be able to change the password for a user, like we can in the Ring Central UC.
Hey, Sarah - would whitelisting help with this issue?
https://support.ringcentral.com/article/RingCentral-Contact-Center-IP-Address-Whitelist.html
Here is an article that might help, but if this doesn't address the issue, please circle back with us.