Share your ideas with us
Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through.
It would therefore be extremely helpful if Admin had access to be able to change the password for a user, like we can in the Ring Central UC.
Hey, Sarah - would whitelisting help with this issue?
Here is an article that might help, but if this doesn't address the issue, please circle back with us.