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Status Under review
Created by Sarah Marshall
Created on Jul 12, 2021

Please can we have Admin access to reset Agents passwords on Contact Centre

Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through.

It would therefore be extremely helpful if Admin had access to be able to change the password for a user, like we can in the Ring Central UC.

  • Admin
    Becky Hensley
    Jul 12, 2021

    Hey, Sarah - would whitelisting help with this issue?
    https://support.ringcentral.com/article/RingCentral-Contact-Center-IP-Address-Whitelist.html
    Here is an article that might help, but if this doesn't address the issue, please circle back with us.