Community Ideas

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Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

  • Rich Salazar
  • Jul 12 2021
  • Attach files
  • Annie Jordan commented
    12 Jul 11:39pm

    Hello RC friends, currently we have to comb through data call-by-call when researching trouble reports for Ring calls, and we are looking to RC to help us be more efficient and support poor quality calls and packet loss more readily. Let us know what you need to make this happen as soon as possible?

  • Roger DeMond commented
    12 Jul 05:24pm

    This would be a huge help for our UC team. Currently, when researching any types of QoS reports in our Enterprise, we must comb through call reports one by one, manually aggregating the data. To have the ability to export all QoS/MOS information for all calls in a designated time period would be extremely helpful and save our team(s) hours of work.

  • Eric Olsen commented
    12 Jul 04:35pm

    This would be a huge help for our UC team. Currently, when researching any types of QoS reports in our Enterprise, we must comb through call reports one by one, manually aggregating the data. To have the ability to export all QoS/MOS information for all calls in a designated time period would be extremely helpful and save our team(s) hours of work.