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Status Future consideration
Created by Rich Salazar
Created on Jul 12, 2021

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

  • Christina Hart
    Reply
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    Aug 18, 2021

    Hello RC Comrades! I was hoping to recommend QoS being on there for download in our Reports. We were hoping this would be available and it would help us immensely to have this data available. Thank you!

  • Annie Jordan
    Reply
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    Jul 12, 2021

    Hello RC friends, currently we have to comb through data call-by-call when researching trouble reports for Ring calls, and we are looking to RC to help us be more efficient and support poor quality calls and packet loss more readily. Let us know what you need to make this happen as soon as possible?

  • Roger DeMond
    Reply
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    Jul 12, 2021

    This would be a huge help for our UC team. Currently, when researching any types of QoS reports in our Enterprise, we must comb through call reports one by one, manually aggregating the data. To have the ability to export all QoS/MOS information for all calls in a designated time period would be extremely helpful and save our team(s) hours of work.

  • Eric Olsen
    Reply
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    Jul 12, 2021

    This would be a huge help for our UC team. Currently, when researching any types of QoS reports in our Enterprise, we must comb through call reports one by one, manually aggregating the data. To have the ability to export all QoS/MOS information for all calls in a designated time period would be extremely helpful and save our team(s) hours of work.

6 MERGED

Add ability to download QOS report for a 30-day period in excel format

Merged
Add ability to download QOS report for a 30-day period in excel format
Chert Yem about 2 years ago in RingCentral Analytics 0 Future consideration
27 MERGED

Quality of Service Report Download or Export or Print

Merged
Provide the ability to export or download the quality of service report so that you can parse data for missed calls, etc.
Guest over 2 years ago in RingCentral Analytics 6 Future consideration