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Status Under review
Created by Evan Loewen
Created on Jul 12, 2021

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.

  • Rylie Perrault
    Jul 13, 2021

    Hi! It is possible to view reports on video calls, however these are not combined with voice calls.

    Here's a link to learn more:

    We will make sure the idea of combining these reports gets to the right team, thanks for coming to the Ideas Portal!