RELATED IDEAS
Add Option to Include Video Calls with Voice Call Performance Reports
This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Hi! It is possible to view reports on video calls, however these are not combined with voice calls.
Here's a link to learn more: https://support.ringcentral.com/article/10512-Analytics-Portal-Performance-Report-Overview-RingCentral.html
We will make sure the idea of combining these reports gets to the right team, thanks for coming to the Ideas Portal!