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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jul 13, 2021

Ability to have an emergency 24/7 call queue which can override specified users available hours.

I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.