Community Ideas

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Allow agents to view their own call logs in the Max Agent

Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.

  • Guest
  • Jul 13 2021
  • Already exists
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  • Admin
    Becky Hensley commented
    19 Jul 09:03pm

    Hey, Bianca - The call history is available in Max. Agents can also have limited access to the contact history report to see just their interactions.
    Here are two screenshots for how to view history and set up agent view for Contact History.

    Please let us know if this helps. If not, reach out to us at and we'll help to dig into it further.