RELATED IDEAS
Allow agents to view their own call logs in the Max Agent
Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.
Hey, Bianca - The call history is available in Max. Agents can also have limited access to the contact history report to see just their interactions.
Here are two screenshots for how to view history and set up agent view for Contact History.
Please let us know if this helps. If not, reach out to us at Community.Support@RingCentral.com and we'll help to dig into it further.