Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Allow agents to view their own call logs in the Max Agent

Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.

  • Guest
  • Jul 13 2021
  • Already exists
  • Attach files
  • Admin
    Becky Hensley commented
    19 Jul 09:03pm

    Hey, Bianca - The call history is available in Max. Agents can also have limited access to the contact history report to see just their interactions.
    Here are two screenshots for how to view history and set up agent view for Contact History.

    Please let us know if this helps. If not, reach out to us at Community.Support@RingCentral.com and we'll help to dig into it further.