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Status Under review
Created by Eugene's Phone
Created on Jul 14, 2021

Ability to **respond** to short code SMS messages.

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

  • Christopher Brady
    Jan 26, 2023

    Pretty crazy that this is still an issue. I guess RingCentral couldn't figure it out and just decided to wait it out instead. Short codes will be phased-out by carriers soon, so by doing absolutely nothing to address this the entire time it'll be "fixed" inherantly by the fact that short codes will no longer be a thing. Bravo RingCentral.

  • Vincent Huynh
    Oct 17, 2022

    This is still an issue.

    The issue is that Ringcentral users can receive shortcode sms, but we cannot send to or reply to shortcode sms. We are US.

    What this means for us is that if a shortcode sms is spamming one of our users, we are unable to block the spamming sms number, nor can we reply to unsubscribe from the number.

  • junior ra
    Oct 5, 2022


    Is this still an issue? Is this for both receiving and sending? Are you in Canada?


  • Sandheep Surendran
    Jul 26, 2022

    GOOD GOD WHY HASN'T THIS BEEN DONE YET?!?!?!? Non-stop texts from various organizations since March 2020, and there's not a damn thing I can do because RC hasn't implemented this feature.

  • Dan Maas
    Jul 14, 2022

    Resolving this request needs to do more than just responding to a received short code but it needs to enable the ability to initiate a text message to a short code just like you would send an SMS message to any 10 digit number.

  • Ben Delville
    Jul 14, 2022

    Holy smokes, this is absolutely critical. Please implement this feature ASAP.

  • Jonita Floyd
    Jun 14, 2022

    It's imperative that we get this functionality added to the system asap. I spent an hour on the phone with RC Technical Support today and he was not familiar with the error message the system was displaying on the Mobile App. After trying to respond on the Desktop App, it was clear to me that the capability was not available. Seeing that this idea is almost a year old is really frustrating. I'm going to look into utilizing Google Voice now.

  • Seravox Inc
    Apr 12, 2022

    It is incredible that RC fully supports text messages but not short code replies. We are slowly moving all of our business accounts to a Google Voice number. If RC doesn't fix this reasonably soon, we are switching our virtual PBX provider.

  • Mack Aferlin
    Mar 25, 2022

    This is very bad for business and needs desperately to be added as a feature. I can't get my codes from the business bank account.

  • Akiva Lorenz Ph.D.
    Mar 16, 2022

    This needs to be a priority!! If not Ring Central is not longer an option for us. Several of our lagest lead providers use Short Codes and we need to be able to respond! Telling us to change our phone number with them to our private cell phone numbers is NOT accaptible and Ring Central should be ashamed of themselves to even suggest this!!

  • System Admin
    Feb 25, 2022

    Omg -- come on --- this should be a priority, no?!

  • John Demar
    Feb 3, 2022

    I just discovered that this feature isn't available after I went through switching around 50 or so services to send to my RC number instead of my cell number. It looks like I'll have to spend another few hours moving all these back to sending to my cell phone. Very unfortunate. Short code messages are becoming increasingly common. Google Phone can do this (for free), why can't RC do this?

  • Guest
    Aug 28, 2021

    This -- not only can I not respond, I can't opt out either.

    I can't rate the technician that installed our internet service, I can't text with a support agent via short code, I can't opt out of spam texts to my direct line, and I can't reschedule services from the short-code service that just texted me about another install.

    I understand it's difficult to implement because of sms to extensions, at a minimum could you enable replying to a short code service that starts the conversation?


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