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Status Under review
Created by Eugene's Phone
Created on Jul 14, 2021

Ability to **respond** to short code SMS messages.

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

  • Jeremy Younger
    Reply
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    Sep 21, 2023

    TTT

  • Andy Bernhardt
    Reply
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    Aug 2, 2023

    Any progress on this functionality yet? This is important for basic business functions like order tracking and shipping.

  • Henry McKay
    Reply
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    Jun 27, 2023

    I would also love this functionality. I got a text from a restaurant asking to confirm a reservation. Because I couldn't just respond "yes" to the text they sent, I had to call them, navigate a phone menu, and wait on hold to tell them the same thing. It took about 10 minutes when it should have taken 2 seconds.

  • Melissa Gaines
    Reply
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    May 26, 2023

    This should be an essential feature for any business. Please address this urgently.

  • Lynn Chang
    Reply
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    May 26, 2023

    It's not possible to unsubscribe from spam texts since we cant respond to short code SMS messages.

  • Amanda Evans
    Reply
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    May 25, 2023

    It's honestly mind-boggling this is still an issue for going on YEARS now. How is this even legally compliant that we can't unsubscribe from spam? PLEASE fix this issue! We are started to get several of these across our numbers and they come multiple a day.

  • Paige Barrett
    Reply
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    May 15, 2023

    Please fix this! This is an essential feature and proving to be a hinderance.

  • Kathleen Swan
    Reply
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    Mar 13, 2023

    Agree about short code access. I cannot even receive voice messages from my bank. Unless it's fixed I will find other alternatives because for me, this is essential.

  • Christopher Brady
    Reply
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    Jan 26, 2023

    Pretty crazy that this is still an issue. I guess RingCentral couldn't figure it out and just decided to wait it out instead. Short codes will be phased-out by carriers soon, so by doing absolutely nothing to address this the entire time it'll be "fixed" inherantly by the fact that short codes will no longer be a thing. Bravo RingCentral.

  • Vincent Huynh
    Reply
    |
    Oct 17, 2022

    This is still an issue.


    The issue is that Ringcentral users can receive shortcode sms, but we cannot send to or reply to shortcode sms. We are US.


    What this means for us is that if a shortcode sms is spamming one of our users, we are unable to block the spamming sms number, nor can we reply to unsubscribe from the number.

  • junior ra
    Reply
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    Oct 5, 2022

    Hi,

    Is this still an issue? Is this for both receiving and sending? Are you in Canada?


    Thanks

  • Sandheep Surendran
    Reply
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    Jul 26, 2022

    GOOD GOD WHY HASN'T THIS BEEN DONE YET?!?!?!? Non-stop texts from various organizations since March 2020, and there's not a damn thing I can do because RC hasn't implemented this feature.

  • Dan Maas
    Reply
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    Jul 14, 2022

    Resolving this request needs to do more than just responding to a received short code but it needs to enable the ability to initiate a text message to a short code just like you would send an SMS message to any 10 digit number.

  • Ben Delville
    Reply
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    Jul 14, 2022

    Holy smokes, this is absolutely critical. Please implement this feature ASAP.

  • Jonita Floyd
    Reply
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    Jun 14, 2022

    It's imperative that we get this functionality added to the system asap. I spent an hour on the phone with RC Technical Support today and he was not familiar with the error message the system was displaying on the Mobile App. After trying to respond on the Desktop App, it was clear to me that the capability was not available. Seeing that this idea is almost a year old is really frustrating. I'm going to look into utilizing Google Voice now.

  • Seravox Inc
    Reply
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    Apr 12, 2022

    It is incredible that RC fully supports text messages but not short code replies. We are slowly moving all of our business accounts to a Google Voice number. If RC doesn't fix this reasonably soon, we are switching our virtual PBX provider.

  • Mack Aferlin
    Reply
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    Mar 25, 2022

    This is very bad for business and needs desperately to be added as a feature. I can't get my codes from the business bank account.

  • Akiva Lorenz Ph.D.
    Reply
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    Mar 16, 2022

    This needs to be a priority!! If not Ring Central is not longer an option for us. Several of our lagest lead providers use Short Codes and we need to be able to respond! Telling us to change our phone number with them to our private cell phone numbers is NOT accaptible and Ring Central should be ashamed of themselves to even suggest this!!

  • System Admin
    Reply
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    Feb 25, 2022

    Omg -- come on --- this should be a priority, no?!

  • John Demar
    Reply
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    Feb 3, 2022

    I just discovered that this feature isn't available after I went through switching around 50 or so services to send to my RC number instead of my cell number. It looks like I'll have to spend another few hours moving all these back to sending to my cell phone. Very unfortunate. Short code messages are becoming increasingly common. Google Phone can do this (for free), why can't RC do this?

  • Load older comments
1 MERGED

Add outbound short codes to SMS

Merged
Please add the ability to send outbound SMS messages to the six digit text short codes many companies use. For example, we are erroneously receiving monthly SMS bill payment reminders from Xfinity, but we cannot send the "STOP" reply message back ...
Jill Kianka over 1 year ago in RingCentral Phone 0 Under review
2 MERGED

Send Short Code SMS - Send Texts to 5-digit Number

Merged
Send Short Code SMS - Send Texts to 5-digit Number
Mark Simons 11 months ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Allow Texts From (5) Digit Short Message Codes

Merged
Add Text Short Code Support for Codes Less Than Six Digits
Isaac D. Arnold over 1 year ago in RingCentral Mobile App 0 Under review
1 MERGED

SMS: Ability to Respond to a Short Code via Text Message

Merged
Please add functionality that allows the user to respond to a text message sent from a short code number. When I receive a text message from a Short Code number that requires me to respond, the RingCentral application gives the following errors. M...
Jonita Floyd over 1 year ago in RingCentral Mobile App 0 Under review
2 MERGED

Add Text Short Code Support for Codes Less Than Six Digits

Merged
I cannot block 75237 from sending text messages to our main phone number because when I add it to the list, RingCentral adds a "1" to the front of the number and that prevents it from matching the incoming message's number. Currently, you can add ...
Edward Stevens over 1 year ago in RingCentral Admin Portal 2 Under review