Community Ideas
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
It is incredible that RC fully supports text messages but not short code replies. We are slowly moving all of our business accounts to a Google Voice number. If RC doesn't fix this reasonably soon, we are switching our virtual PBX provider.
This is very bad for business and needs desperately to be added as a feature. I can't get my codes from the business bank account.
This needs to be a priority!! If not Ring Central is not longer an option for us. Several of our lagest lead providers use Short Codes and we need to be able to respond! Telling us to change our phone number with them to our private cell phone numbers is NOT accaptible and Ring Central should be ashamed of themselves to even suggest this!!
Omg -- come on --- this should be a priority, no?!
I just discovered that this feature isn't available after I went through switching around 50 or so services to send to my RC number instead of my cell number. It looks like I'll have to spend another few hours moving all these back to sending to my cell phone. Very unfortunate. Short code messages are becoming increasingly common. Google Phone can do this (for free), why can't RC do this?
This -- not only can I not respond, I can't opt out either.
I can't rate the technician that installed our internet service, I can't text with a support agent via short code, I can't opt out of spam texts to my direct line, and I can't reschedule services from the short-code service that just texted me about another install.
I understand it's difficult to implement because of sms to extensions, at a minimum could you enable replying to a short code service that starts the conversation?