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Status Under review
Categories RingCentral Phone
Created by Corey Buskirk
Created on Oct 22, 2020

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.

Product Line RingCentral Phone
  • Gary Pecherkiewicz
    Feb 2, 2023

    The DND button on the desk phones should sync with the Do Not Disturb options in the Apps. This is the way it works with other cloud phone providers like Mitel. I was shocked when I reported this issue, to be told by Support that this is a feature.

    When we click the DND button on our Mitel 6940 phones, it puts the phone into Do Not Disturb mode but the Apps still ring.

    If we set Do Not Disturb from the desktop App, incoming calls do not ring on the Apps or desk phones, but the desk phone still shows as available in the presence settings and does not display DND.

  • Mike Godofsky
    Aug 12, 2022

    When a user puts their phone on DND, the BLF presence should update on the display of other phones. Right now, when someone sets their phone to DND, the presence appears as available to other users. This causes problems when transferring lines.

  • Josh Berman
    Sep 27, 2021

    There is no syncing between RingCentral apps and physical desk phones except for when someone is on a call. If the desk phone could reflect that the person is "busy" when they are In A Meeting or have set themselves to DND in the RC app, that would be very helpful.

  • +3

Status (DND) set on handset able to be viewed on the Soft Console Application

When a user puts themselves on DND on their handset we would like this information filter through to the application. Currently if a user puts themselves on DND on the handset it does not display as DND on the softconsole
Christine Cullen about 3 years ago in RingCentral Phone 0 Under review

Ability to mute incoming computer audio while on a call within the RC Desktop App

When some users are on a current call, an incoming call will ring through the computer audio which interrupts and distracts the user from their current call. The RC Phone Application has a 'Mute other sounds while on a call' feature that would be ...
Aaron Claybourn over 2 years ago in RingCentral Web/Desktop App 1 Under review

DND on the desk phone

Once the user switch on the DND on their desk phone, it will give the cloud base system functionally not to ring to any forwarding numbers they have on their extension - a complete DND for the whole extension NOT only the desk phone
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Have the Ring Central App on desktop not ringing when on the phone with client.

When on the phone with someone it's annoying when your desktop volume is on and you get a loud ring coming in. If the call can come in without ringing it would probably be more convenient. Thank You
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review