Share your ideas with us
Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.
|Product Line||RingCentral Phone|
The DND button on the desk phones should sync with the Do Not Disturb options in the Apps. This is the way it works with other cloud phone providers like Mitel. I was shocked when I reported this issue, to be told by Support that this is a feature.
When we click the DND button on our Mitel 6940 phones, it puts the phone into Do Not Disturb mode but the Apps still ring.
If we set Do Not Disturb from the desktop App, incoming calls do not ring on the Apps or desk phones, but the desk phone still shows as available in the presence settings and does not display DND.
When a user puts their phone on DND, the BLF presence should update on the display of other phones. Right now, when someone sets their phone to DND, the presence appears as available to other users. This causes problems when transferring lines.
There is no syncing between RingCentral apps and physical desk phones except for when someone is on a call. If the desk phone could reflect that the person is "busy" when they are In A Meeting or have set themselves to DND in the RC app, that would be very helpful.