Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Different Ringtone for internal/direct dial calls to those that are calls from being in a group

At work probably 1 in 20 calls on my phone is actually for me.


I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy).


As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the phone screen unless it's rung for a minute or more, but by doing that, I miss internal/direct dial calls to my phone where people hang up after 10-15 seconds.


It would make things much better if direct calls to my phone (internal or external) had one ringtone and any calls to my phone from being in a group could have a different ringtone.


Being as my phone can display a number with the word 'support' or 'sales' next to it (which denotes which call group the call is in), I would hope that it is easy enough to make different ringtones for different types of calls.

I use a Polycom VVX500

  • Guest
  • Jul 16 2021
  • Attach files
  • Darren Wilson commented
    9 Aug 01:55pm

    Badly needed feature please enable it.