Community Ideas

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Inbound blocked caller ID should display Blocked Call instead of company phone number

Currently, inbound calls to the Contact Center with no caller ID displays as our main company number. We would like to change this to display Blocked Call.

  • Guest
  • Jul 19 2021
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  • Scott Morris commented
    19 Jul 10:30pm

    Same situation here. But we would like the ability to manage the message that is presented to the Contact Center Agent. We would prefer the phrase, "No Caller ID"