Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Add New User to Discussion without Creating New Discussion

Currently, when adding another user to an existing ad hoc discussion, it creates a new discussion. The problem is all the history from the discussion is lost. A better option is to add the new user into the existing discussion.

  • Guest
  • Jul 19 2021
  • Already exists
  • Attach files
  • Admin
    Rylie Perrault commented
    21 Jul 03:08pm

    Hi, thanks for coming to the ideas portal!

    In order to retain conversation history, you must turn the discussion into a Team. To do this, click the three dots on the upper right corner of the discussion and choose "Convert to team". Once this is done, you will be able to add a new member and the history will be visible to them.

    Please let us know if you have any other questions!