Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Pin conversations so they remain visible even in 'Show Unread' view

I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient.

However, there are 4 or 5 conversations that I would want to pin to the top and have them always visible even if there are no unread messages in them. These are the conversations that I need to look at multiple times per day, so I either have to search for them or turn off the 'show unread' and then find them manually. It's really inefficient. Would love for those 'pinned' ones to just be visible/selectable all the time.

  • Guest
  • Jul 19 2021
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  • Admin
    Rylie Perrault commented
    21 Jul 03:06pm

    Hi, thanks for coming to the ideas portal! We will make sure this idea gets to the right team, but here's a few tips that may help you organize as well!

    Creating Favorites. To add a direct message or team to your favorites, hover over the name and select the three dots. Then, choose 'Move conversation to' and select favorites.

    Personal Folders. You can create personal folders and arrange them in any order you'd like. To create a new folder, press "New folder" on the bottom left of the app, name the folder, and add conversations. After creating the folder you can rearrange them.

    Please let me know if you have any other questions!