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Status Already exists
Categories RingCentral Phone
Created by Guest
Created on Jul 20, 2021

External Group Text Messages

The ability to send group text messages to external receipients just like you can do with Google Voice.

  • Erika Cobb
    Reply
    |
    Jun 28, 2023

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.

    Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held in that same thread, never individually. Otherwise we'd just send individual texts.

    So saying Ring Central offers group text messaging is false advertising and scamming people.

    The group text messages need to be able to be sent and received by non-Ring Central phone numbers in a group.

  • Rylie Perrault
    Reply
    |
    Jul 29, 2021

    Hi, group text messaging is available with RingCentral.

    Here is a link to learn more: https://support.ringcentral.com/app/phone/desktop-web/sending-group-text-message-ringcentral-app.html

    Please let us know if this does not address your request.

1 MERGED

Group Text

Merged
would like a feature to send a group text to our clients to remind them of a scheduled appointment (like doctors do to remind you of your appt.)
Linda VanDoren about 1 year ago in RingCentral Admin Portal 0 Already exists