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Status Implemented
Created by Chris Askew
Created on Oct 22, 2020

Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?

Product Line RingCentral App
  • Daniel Flesch
    Jul 11, 2022

    As a seperate secondary comment to this, I would also like to say that I am activily working with three screens,

    When my phone rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.


    I feel as though even if I could set F3 to answer the call, it still wouldn't fix the main issue that the key's don't work unless I have the window up front and at attention.


    Honestly it just dosesn't feel as fast and response as a real phone.

  • Daniel Flesch
    Jul 11, 2022

    Hello,

    This RingCentral artical describes being able to change the hotkey.

    Hotkeys

    Here is what the article says.


    How to view and customize the keyboard shortcuts (Hotkeys)
    1. Launch the RingCentral Phone for Desktop app on your Windows or Mac computer.
    2. Click the gear icon, then click on Hotkeys. The list of commands are displayed on the right.
    3. To change or customize the keyboard shortcut (hotkey), click on the X mark, then press your preferred function key.
    NOTE: You may assign any of the function keys from F1 to F12, except for F7. Pressing F7 maximizes the Desktop app window.


    When I click the Gear icon in step 2, there is no Hotkeys, just Keyboard shortcuts.

    So I click Keyboard Shortcuts and there is no option to change or customize the keyboard shortcuts.


    I have attached a photo below.




  • Admin
    Jessica Hernandez
    Apr 15, 2022

    Hello, this is available. Please refer to this article for additional information: https://support.ringcentral.com/app/message/desktop-web/use-keyboard-shortcuts-ringcentral-app.html.

  • Guest
    Oct 11, 2021

    New here and after multiple RC researches, this POPULAR question still has not been specifically answered yet. WHY not ?

    Turning ON Auto-answer in the RC settings is NOT always the best solution.


    Thank you.

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