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Status Planned
Categories RingCentral Web/Desktop App
Created by Bob Coons
Created on Oct 22, 2020

RELATED IDEAS

SMS/Text Templates

Be able to set up text templates for recurring texts used by team members

Product Line RingCentral App
  • ADMIN RESPONSE
    Jul 26, 2023

    Update 7/26/23: This has been pushed back to later this year. Will confirm when a solid release date is available.

    Hi everyone, this is planned for the first half of 2023! Will update when we have more information and specific dates.

  • Post comment
  • _ EmethGym
    Reply
    |     Sep 20, 2023

    Any updates on this yet? Still anxiously awaiting all the time it will save my team.

  • Sam Schnitzer
    Reply
    |     Sep 19, 2023

    Absolutley crazy that this does not exist


  • Natasha Ammons
    Reply
    |     Jul 24, 2023

    Looking for an update on SMS templates. We are now in the second half of 2023...


  • Margie Reis
    Reply
    |     Jul 19, 2023

    Any update on when this would be available?

  • Miroslav Daniliuc
    Reply
    |     May 24, 2023

    Must have thig. Please add ASAP

  • _ EmethGym
    Reply
    |     Apr 10, 2023

    Any updates on this? I'm anxiously awaiting!

  • Kaneland Allergy
    Reply
    |     Jan 14, 2023

    Canned replies for SMS - This is an essential feature for businesses that use SMS extensively. What is the status on ETA for release?

  • Shanell Hunt
    Reply
    |     Jan 11, 2023

    Any update on this?

  • BEAR NoFee
    Reply
    |     Sep 20, 2022

    That is Great, In the lodging industry of Cabins4Less.com , Many a questions / answers have to be repeated, Thank you

  • Jeremiah Bouchard
    Reply
    |     Sep 20, 2022

    Building this feature into the desktop and mobile RC platforms will have a massive impact on increasing the efficiency of team communication and ease the pain of copying and pasting the same messages over and over for recurring tasks. So excited to see this materialize in 2023.

  • Admin
    Jessica Hernandez
    Reply
    |     Sep 19, 2022

    Hi everyone, this is planned for the first half of 2023! Will update when we have more information and specific dates.

  • Cole Graves
    Reply
    |     Aug 30, 2022

    Honestly. My team went with another texting platform because of the ease of access and simple time savers like templates.

  • Ting Wu
    Reply
    |     Aug 30, 2022

    Yes, the product team has put the request in the backlog. We will start analysing the requirement soon. Thank you everyone for voting for the request.

  • Amel Pleh
    Reply
    |     Aug 3, 2022

    2 years in queue. Any progress with this? This feature would benefit everyone.

  • Fax Number
    Reply
    |     Jul 25, 2022
    By the way, ideally the templates are accessible from mobile and desktop app. Thank you!
  • Fax Number
    Reply
    |     Jul 25, 2022
    Really need this feature for our team... huge time saver!
  • Jeremiah Bouchard
    Reply
    |     Mar 28, 2022

    Would love to see this become a reality! Interfacing with customers all the time and just need a drop-down menu with pre-typed replies to choose from. Would save SO MUCH TIME!!

  • Brandon Graves
    Reply
    |     Mar 9, 2022

    Any update on this? I am looking into all kind of options for templates.

  • Roberson Air Conditioning
    Reply
    |     Dec 6, 2021

    Any update on this suggestion?

  • Lance Jenkins
    Reply
    |     Oct 14, 2021

    Has this been done? Would be a great feature.

  • Load older comments
3 MERGED

SMS Templates

Merged
We send out many SMS messages that say the same thing. It would save a great deal of time if we have templates for those message.
Guest about 2 years ago in RingCentral Admin Portal 0 Planned
1 MERGED

SMS , Saved response OR quick replies

Merged
Saved list of quick replies instead of retyping same replies over again, AirBNB has quick replies and is a real time saver
BEAR NoFee over 1 year ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

SMS - Canned Responses / Text Templates

Merged
Very frequently clients ask the same questions and I have the same exact response or need to send the same link. Other text providers allow canned responses or have text templates making it easy to send texts. Right now: Our company has a canned r...
Lars Haugsted about 2 years ago in RingCentral Phone 0 Planned
1 MERGED

Text Templates

Merged
It would useful to have templates for frequently used texts.
Shefali Mamak over 1 year ago in RingCentral Admin Portal 0 Planned
3 MERGED

Allow Ring Central Customers to make text template to send out to outside customers

Merged
I would like to be able to make text templates to send out to my customers.
Guest about 2 years ago in RingCentral Mobile App 0 Planned
7 MERGED

SMS / Text Templates

Merged
Hello there! Have you ever found that a good portion of your texts say the same thing - especially if it is the initial message to a contact? About 60% of my texts are relatively the same and I found it extremely helpful to use the template addon ...
Jennifer Leach almost 3 years ago in RingCentral Web/Desktop App 1 Planned
5 MERGED

Text template feature

Merged
Is their any possibilities to add text template feature. For example, text template with company address.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Add templates to text.

Merged
To be able to send out a quick text with a saved template instead of having to type all then info, such as a quick template with contact info.
Karlo Zazueta 11 months ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Have an option to write and save frequently used text (standard messages) to send out.

Merged
We send text messages to patient's to remind them of appointment times and requirements, normal lab values, etc. It would be nice to have a way to write these up ahead of time and save them to send so that all of our staff is sending the same mess...
Amy Potter about 1 year ago in RingCentral Phone 0 Planned
3 MERGED

Text message templates

Merged
The idea isn't groundbreaking however, the majority of text I send with my business account goes to clients and is merely sent to keep me relevant. Having the ability to create text templates and access, and send it with ease to speed up productiv...
Joseph Powers 9 months ago in RingCentral Web/Desktop App 0 Planned
9 MERGED

Text Templates

Merged
Can you add the ability for Recruiters to add Text templates to the RC App?
Jorge Benitez about 2 years ago in RingCentral Web/Desktop App 0 Planned