RELATED IDEAS
Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc.
It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
Hi, we are auditing old ideas. We want to know more info about your post. This article might help you https://support.ringcentral.com/article/12347-Call-Queue-Configurable-Information-Display.html. Thank you!