Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Custom Display Name for Call Queues

There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc.


It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

  • Guest
  • Jul 22 2021
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