This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1234 Ability to download full life cycle of a call.
Inside https://analytics.ringcentral.com/ I have the ability to pull a report on a single number and when looking at that number I can see all the answered calls. When I click on that call I can see the complete queue of that call. The "Live Talk", "Hold", "Ringing", and Transfer.
When downloading that report the "Queue" only shows the initial step not the complete Queue.
I would like the ability to download the report and see the complete queue of each call.
This would give insight into which users are the most proactive at picking up calls to our main number to see which users are answering incoming calls and which are not.