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Status Under review
Created by Ben Hiler
Created on Jul 23, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1234 Ability to download full life cycle of a call.

Ability to Download Detailed Call Log Merged

Inside https://analytics.ringcentral.com/ I have the ability to pull a report on a single number and when looking at that number I can see all the answered calls. When I click on that call I can see the complete queue of that call. The "Live Talk", "Hold", "Ringing", and Transfer.

When downloading that report the "Queue" only shows the initial step not the complete Queue.

I would like the ability to download the report and see the complete queue of each call.


This would give insight into which users are the most proactive at picking up calls to our main number to see which users are answering incoming calls and which are not.

1 MERGED

Call Log Reports: Download Entire Call Flow

Merged
If a caller transfers from a user's VM to a call group, we can not see the initial user in call log reporting; just the call group the caller ended on. You are able to see this data in the analytics portal, but not in a downloaded excel file. For ...
Daniel Pease 11 months ago in RingCentral Analytics 0 Under review