Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Ability to Download Detailed Call Log

Inside https://analytics.ringcentral.com/ I have the ability to pull a report on a single number and when looking at that number I can see all the answered calls. When I click on that call I can see the complete queue of that call. The "Live Talk", "Hold", "Ringing", and Transfer.

When downloading that report the "Queue" only shows the initial step not the complete Queue.

I would like the ability to download the report and see the complete queue of each call.


This would give insight into which users are the most proactive at picking up calls to our main number to see which users are answering incoming calls and which are not.

  • Ben Hiler
  • Jul 23 2021