Share your ideas with us
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-880 Scheduling for Call Queue Members.
We want to implement multiple call queues that contain multiple users. We need to be able to schedule these users for different times on different call queues.
example: Payroll call queue - User 1 accepts calls 5am-11am, user 2 accepts calls 8am-2pm, and user 3 accepts calls 11am-5pm, Support call queue - User 1 accepts calls 8am-2pm, user 2 accepts calls 11am-5pm, and user 3 accepts calls 5am-11am. An example schedule has been attached