Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!


Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-880 Scheduling for Call Queue Members.

Add call queue scheduling features Merged

We want to implement multiple call queues that contain multiple users. We need to be able to schedule these users for different times on different call queues.

example: Payroll call queue - User 1 accepts calls 5am-11am, user 2 accepts calls 8am-2pm, and user 3 accepts calls 11am-5pm, Support call queue - User 1 accepts calls 8am-2pm, user 2 accepts calls 11am-5pm, and user 3 accepts calls 5am-11am. An example schedule has been attached

  • Guest
  • Jul 23 2021