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Status Under review
Categories RingCentral Phone
Created by Ronald Ballard
Created on Jul 26, 2021

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Don't record "dead air" voicemail messages

Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.

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  • Richard Rabinoff
    Reply
    |     Nov 21, 2022

    Back in the 1990s (yes, 1990s) our PC-based voicemail platforms handled this issue elegantly. They would effectively ignore voicemail recordings less than a pre-determined threshold (3-5 seconds) and they would also ignore silence. It seems crazy that, 30 years later, I still spend a part of my day double-checking and deleting hang-ups and dead air from my voicemail inbox in Ring Central.

1 MERGED

Delete 'empty' voice mails

Merged
Get 10+ empty voice mails per day (made by robocallers), and I don't have the time to spend listening to audio recordings of silence or reviewing the emails to determine which are real and which are 30 seconds of silence. How can I set the system ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review