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Improvement for Pausing and Stopping Automatic Call Recordings

It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability.

The current method to pause or stop a recording is only available with the on-demand (manual) recording process.

Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

  • Guest
  • Oct 26 2020
Product Line RingCentral Phone
  • Attach files
  • stuart rosenfeld commented
    26 Oct 07:20pm

    This is an absolute must have. Echoing Robert's comment, we accept sensitive information and need to be able to turn off automatic call recording when the customer provides that info to remain PCI compliant.

  • Kevin Oechsle commented
    29 Sep 02:19pm

    It's been almost a year since this was suggested has there been any update? The RC Phone app on Windows is garbage if you use the newest version, so we'd like to switch to the new app which is faster, but can't if we can't pause our call recordings.

  • Robert Macoviak commented
    31 May 02:08pm

    We also need this to turn off call recording while using the mobile app or web app. In the state we are located in we are required by law to turn off call recording when client gives us sensitive information.

  • Kevin Oechsle commented
    11 Nov, 2020 04:49pm

    This is absolutely something that is needed, it's pretty much the only thing keeping us from moving to the new app from the RC Phone application. We take sensitive information over the phone, and with it being recorded and stored, we would not be PCI or GDPR compliant.