It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability.
The current method to pause or stop a recording is only available with the on-demand (manual) recording process.
Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
|Product Line||RingCentral Phone|