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It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability.
The current method to pause or stop a recording is only available with the on-demand (manual) recording process.
Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
|Product Line||RingCentral Phone|
This is vital, as echoed by many others. I am VERY surprised this is not high on the radar from a compliance side of things, for RC.
This feature has to be included. For all the reasons already mentioned. Mind boggling that this does not already exist on the RC App.
This is an absolute must have. Echoing Robert's comment, we accept sensitive information and need to be able to turn off automatic call recording when the customer provides that info to remain PCI compliant.
It's been almost a year since this was suggested has there been any update? The RC Phone app on Windows is garbage if you use the newest version, so we'd like to switch to the new app which is faster, but can't if we can't pause our call recordings.
We also need this to turn off call recording while using the mobile app or web app. In the state we are located in we are required by law to turn off call recording when client gives us sensitive information.
This is absolutely something that is needed, it's pretty much the only thing keeping us from moving to the new app from the RC Phone application. We take sensitive information over the phone, and with it being recorded and stored, we would not be PCI or GDPR compliant.