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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Oct 26, 2020

Improvement for Pausing and Stopping Automatic Call Recordings

It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability.

The current method to pause or stop a recording is only available with the on-demand (manual) recording process.

Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

Product Line RingCentral Phone
  • ANDRIES VAN DER MERWE
    Feb 4, 2022

    This feature has to be included. For all the reasons already mentioned. Mind boggling that this does not already exist on the RC App.

  • stuart rosenfeld
    Oct 26, 2021

    This is an absolute must have. Echoing Robert's comment, we accept sensitive information and need to be able to turn off automatic call recording when the customer provides that info to remain PCI compliant.

  • Kevin Oechsle
    Sep 29, 2021

    It's been almost a year since this was suggested has there been any update? The RC Phone app on Windows is garbage if you use the newest version, so we'd like to switch to the new app which is faster, but can't if we can't pause our call recordings.

  • Robert Macoviak
    May 31, 2021

    We also need this to turn off call recording while using the mobile app or web app. In the state we are located in we are required by law to turn off call recording when client gives us sensitive information.

  • Kevin Oechsle
    Nov 11, 2020

    This is absolutely something that is needed, it's pretty much the only thing keeping us from moving to the new app from the RC Phone application. We take sensitive information over the phone, and with it being recorded and stored, we would not be PCI or GDPR compliant.

1 MERGED

Allow mute in auto call recording feature to work on External and Internal Calls.

Merged
Cannot Pause or Mute Automatic Call Recording on Internal Calls. According to this https://support.ringcentral.com/article/Automatic-Call-Recording-Frequently-Asked-Questions.html#FAQ13 11. What is Allow mute in auto call recording? The Allow mute...
Guest 8 months ago in RingCentral Contact Center 0 Under review
4 MERGED

Pause & Resume Call Recording - RingCentral App

Merged
The ability to Pause & Resume a call recording within the Mobile and Desktop app.
Richard Scott about 1 year ago in RingCentral Web/Desktop App 0 Under review