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Status Under review
Created by Guest
Created on Jul 27, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1573 report for call queue member status at different times.

View status of call queue members in Call Logs to determine if user was available to answer each call Merged

In order to monitor whether users within call queues are answering calls when they should be, we need to be able to see if each user was available or not when each call came into the queue. For this, we need a column within the call log beside each user's name that shows his/her availability at the time of that incoming call.